Q: Why am I limited to registering only one user account with my e-mail address? A: Your e-mail address is the unique piece of information we use to process your orders. With so many websites today requiring a username and password, we chose to use your e-mail address so it would be easy for you to remember your login information here. Q: Why do I have to register before I can complete my purchase? A: In order to make sure Students & Schools receive the appropriate credit for your purchases, we have to collect a minimal amount of information. If you do not wish to register, please contact the school for a catalog and order form and complete your purchase that way. Q: What will you use my information for? A: We only use information we collect for purposes related to the schools who work with us. We will not sell it or give it out to other companies. For more information please read our privacy policy.
Q: I want to e-mail my friends and family, and get credit for their purchases on the site. How do I start? A: First, click the “Student Login” link or image on the main page of www.aphearst.com and click the appropriate link when the next page loads. If this is your first visit to the site you will want to choose the top link (“I am a student and I have not visited this site before.”) To register will need to enter some basic information to register on the site, so we know who to give credit to. After registering, you will be taken to the Student Menu page, and at the very top you should see “E-Sales” in bold text. Click this text, and you will be taken to the E-Sales page where you can enter the e-mail addresses and names of people you would like to invite to help raise funds. Enter as many names and e-mails as you would like, and click “Add.” We’ll take care of the rest, your contacts will receive 2 reminders, and as soon as they purchase we’ll send a thank-you note on your behalf!
Q: How will I know if someone I emailed makes a purchase? A: There is a “Status” column in the area on your Student Email page which shows the names and email addresses you have entered (your contacts.) If one of your contacts places an order, the Status column will show the number of items they purchased, and the date they placed their order. Check back often to track your progress!
Q: I am an American Publishers distributor. How come I can’t register on the new website using my e-mail address? A: Your e-mail address is part of what we use to track the sales of your organization. Since each user must have a unique e-mail address, and this information is already in our database (associated with your company) you cannot register another user with the same e-mail. We recommend using another e-mail address to investigate the features available on the site. If you do not have another e-mail address, there are many providers of free accounts such as Google’s Gmail (http://www.gmail.com), Yahoo! Mail (http://mail.yahoo.com), or Windows Live Hotmail (http://get.live.com/gbb/). Q: I set up portals for my schools and the links aren’t working anymore. What gives? A: In order to launch the new site in time for this season, we decided to leave the existing portal program intact for the time being. Since the existing portal program was at www.aphearst.com and we had to use that address for the new site, we moved the old website, and along with it the portals. They are safe and sound at http://native.aphearst.com, all you have to do is update your links. Simply replace http://www.aphearst.com with http://native.aphearst.com and leave the rest of the link intact and you should be all set. If you need some assistance with this feel free to contact our customer service department, we’ll be glad to help.